Privacy Policy
At Winbox Curtain Care Solution, we are committed to safeguarding your privacy and ensuring that your personal information is handled with the utmost care. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website wboxtopgagency.com or use our services. By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.
Please take the time to review this policy to understand how we handle your personal data.
1. Information We Collect
We may collect the following types of information when you interact with our website and services:
- Personal Identification Information: This includes your name, email address, phone number, and delivery address when you book a service.
- Payment Information: If you make a payment, we may collect payment details, such as credit or debit card information.
- Service Information: We collect information related to the cleaning services you request, such as service type, date, and preferences.
- Usage Data: This includes data on how you use our website, such as your IP address, browser type, device type, and pages visited.
2. How We Use Your Information
We use the information we collect for several purposes, including:
- Providing Services: To process and fulfill your service bookings, including communication related to your appointments and services.
- Improving Our Website and Services: To analyze how you use our website, enabling us to enhance its functionality, improve user experience, and customize our services to your needs.
- Marketing Communications: We may use your contact information to send promotional offers, updates, and newsletters if you have opted in to receive such communications. You can opt-out at any time.
- Legal Compliance: To comply with legal requirements and regulations, including resolving disputes and enforcing our agreements.
3. How We Protect Your Information
We take the security of your personal information seriously. We implement appropriate technical, organizational, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. Some of these measures include:
- Encryption: We use encryption technology to protect sensitive information, such as payment details, during transmission.
- Secure Storage: Personal data is stored securely, and access is restricted to authorized personnel only.
- Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
4. Sharing Your Information
We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your consent. However, we may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and providing services. These third parties are contractually bound to protect your data and use it only for the purpose for which it was shared.
We may also share your personal information if required by law or to protect our rights, property, or safety.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files that are stored on your device and help us analyze website traffic, remember your preferences, and improve functionality.
You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of certain features on our website.
6. Your Rights and Choices
Depending on your location, you may have the following rights concerning your personal information:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request corrections to inaccurate or incomplete personal data.
- Deletion: You may request that we delete your personal data, subject to certain legal obligations.
- Opt-out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.
If you wish to exercise any of these rights, please contact us using the details provided below.
7. Third-Party Websites
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
9. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. When we make changes, we will update the “last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our website and services after any changes indicate your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Winbox Curtain Care Solution
No. 12, Jalan Utama 5
Taman Seri Putra
43000 Kajang, Selangor
Email: support@wboxtopgagency.com